If you think I’m kidding – think again. You should know what you’re clients are up to – at least in a general sense of the meaning. Yes, you need to know what products or services they need/like/order, where to deliver those and how to contact your clients.
But – in order to become more than “just a salesperson” (regardless if your selling an actual product or a service) – you have to become a trusted adviser, able to anticipate needs, supply helpful information on things that matter to your clients and listen when they talk to you. Listen and remember! Can’t remember it all? Write it down, add a folder to your clients online info. Take notes. What are their Hobbies? Future Goals? Business and Personal Goals?
And what can you do to be an “adviser”? Can you send information regarding your clients interests? Point out seminars or classes that might be of interest to them?
Customer Service consists of more than “just” making a sale. Do YOU provide that “little extra”?
Filed under: Client Appreciation | Tagged: Business Tips, Client Appreciation, Goals
Customer service is so crucial and you are so very right…it is so much more than “just” making a sale!
Moni,
I think “those days” when you might have been able to get away with having that mentality, are – thankfully – over!
Sabine
[...] of the business/service and /or product – it just takes time and effort – to learn about your customer. His/her likes and dislikes, circumstances, goals and dreams. Once you start paying attention to [...]