Posted on April 8, 2008 by Sabine
When you are servicing a customer, do you give him/her your full attention? Or do you answer phones, send text messages, check your e-mail, talk to other associates, or anything else like that? And how do you think that makes your current customer feel? Valued? Or more like ‘just another sale’?
Most likely it’ll make him/her [...]
Filed under: Attitude, Client Appreciation | Tagged: Customer Service | 4 Comments »
Posted on March 22, 2008 by Sabine
Customer-centric, Customer Service, customized, etc., etc., etc. We’ve all heard those terms, and we’ve probably all tried to fulfill whatever the customers expected. Question is - to what extend can we - as service providers - offer, to not only meet, but exceed customer expectations? And thereby not only increase the value we provide our customers but also [...]
Filed under: Attitude, Client Appreciation | Tagged: Customer Service, value | 1 Comment »
Posted on March 13, 2008 by Sabine
I’m a firm believer that it’s the little things that count. Not just because they are - in most cases - little extras, but mainly because they show people/businesses care! And wouldn’t you rather work with a business/buy from/receive service from a business that cares and takes Customer Service seriously?
I know I do. Here’s my latest [...]
Filed under: Attitude, Business Tips, Client Appreciation | Tagged: Customer Service | 1 Comment »
